AI receptionist for home service businesses
Answer calls 24/7, capture job details, and route emergencies to your on-call tech—so you stop losing leads after hours.
Built for HVAC, plumbing, roofing, electrical, garage door, pest control, and cleaning.
Hi, I need to schedule an AC tune-up before summer.
I can help with that. What's the service address?
123 Oak Street.
Got it. When works best for you?
Mornings next week.
Perfect. I'll send you a booking link to pick a time.
Missed inquiries cost you real money
Every unanswered call, text, or chat is a potential customer who goes somewhere else.
You can't answer every call
When your team is with clients, on another line, or closed for the day, callers hang up. Most won't leave a voicemail. Many won't call back.
Your staff is already stretched thin
Receptionists juggle walk-ins, calls, and admin work. Something always slips. Automated call answering frees them to focus on the people in front of them.
Voicemail and chatbots don't cut it
Voicemail gets ignored. Basic chatbots frustrate callers. You need a virtual receptionist that actually understands what people are asking for.
An AI receptionist that works like a real one
Cerlo handles inbound calls, texts, and web chat with natural conversation—qualifying leads, capturing details, and routing appointment requests without scripts or hold music.
Responds instantly
Cerlo answers calls, texts, and web chats instantly—24/7. No busy signals, no delays. Every customer gets a professional, helpful response.
Understands what customers need
Cerlo asks the right questions, captures the details your team needs, and responds naturally—whether by phone, text, or chat.
Captures requests or takes messages
Cerlo collects appointment details, shares your booking link, or captures customer information for follow-up. Your team reviews and confirms with one click.
Escalates when needed
Urgent request? Complex question? Cerlo knows when to hand off to a human and notifies your team immediately.
Three steps. Zero missed inquiries.
Customer reaches out
A customer calls, texts, or starts a chat on your website. Cerlo responds instantly—day or night.
Cerlo handles the conversation
Our AI receptionist asks the right questions, understands intent, and gathers the information your team needs to follow up.
Request captured or message delivered
Cerlo captures the appointment request, shares your booking link, takes a message, or escalates to your team. You stay in control—without being on the phone.
AI receptionist for home service businesses
Cerlo is designed for trades where every call matters—especially after hours.
Ideal for:
- •HVAC
- •Plumbing
- •Roofing
- •Electrical
- •Garage Door
- •Pest Control
- •Cleaning
Note: Cerlo is not built for high-volume call centers or enterprise support teams. We focus on home service businesses where personal, professional communication drives revenue.
What you get
Capture the details that matter: issue type, address, urgency, and best callback time.
Route emergencies to your on-call roster and escalate to backups if missed.
Send booking links by text or create a clean appointment request for your office.
Stop losing leads after hours and on weekends—without hiring more staff.
Keep handoffs clear with structured notes your team can act on.
Simple, predictable pricing
One plan. Clear usage. No hidden fees.
Setup includes:
- •Configuration tailored to your business
- •Custom knowledge base with your services, FAQs, and policies
- •Testing and launch support
No long-term contracts. Cancel anytime.
Connected minutes are the time a caller is connected to Cerlo on the phone.
Common questions
Will Cerlo replace my staff?
No. Cerlo handles overflow and after-hours inquiries so your team can focus on clients in front of them. It's support, not replacement.
Can I control what Cerlo says?
Yes. You provide your business information, services, and policies. Cerlo uses that knowledge to respond accurately and on-brand.
What if Cerlo doesn't know the answer?
Cerlo takes a message and notifies your team. It never guesses or makes things up.
Does Cerlo book appointments directly?
Cerlo collects appointment details, confirms customer intent, and either shares your booking link or notifies your team to complete scheduling. No guessing, no false confirmations—just accurate information capture.
How long does setup take?
Most businesses are live within a few days. We handle the configuration—you just review and approve.
Stop losing leads to missed inquiries
Cerlo gives your business a professional AI receptionist that handles calls, texts, and web chat—capturing appointment requests and keeping your team focused. See how it works for your business.
Book a Demo